On-the-go access to images and reports
The NCR Patient Results app and web portal provides on-the-go access to your reports and images via smart phone, tablet or desktop.
This is ideal if:
- You suffer from a long-term medical condition and need your imaging history.
- You are pregnant and would like to share your precious baby scans with family or friends.
- You would like to share scans with other health professionals such as a physiotherapist or chiropractor.
- You travel and need to access your scans anywhere, anytime.
You will receive an SMS notification 24 hours after your first examination. This message will contain a link to activate your account. Your images and report are generally available 7-10 days after your examination; this gives your doctor time to review your results and for you to make a follow-up appointment.
NCR Patient Results FAQs
The app is available through the Apple App Store or Google Play Store. Search for ‘NCR Patient Results’ or click the links below.
- 24 hours after your examination, you will receive an SMS notification. This message will contain a link to activate your account. Please note that you will only receive an email if a mobile number was not recorded during the registration process.
- Your mobile telephone number is your username.
- Verify your date of birth. (This is a security measure to ensure your phone number and date of birth match).
- Set your own secure password when prompted.
- Download the ‘NCR Patient Results’ app from the Apple App Store or Google Play. The activation process will detect if it's iOS or Android and will automatically take you to download the app.
- Alternatively, access your results from your desktop, tablet or phone using the web portal: http://patient.ncrg.com.au/
- Once your account is activated, you will receive an SMS or email notification for all subsequent visits when your images and reports are available.
Most images and reports will be available in the app and portal 7-10 days after your appointment.
If you need them earlier, please get in touch with your referring doctor.
If you have not received an SMS notification, there could be several reasons why it did not reach you. We kindly request that you confirm your mobile number and date of birth with our support team to ensure it is correct. Once your number and date of birth is verified, the SMS will be sent to you promptly. Alternatively, you may visit ncrg.zed.link.
We offer you the convenience of viewing and sharing your imaging results through our easy-to-use web portal patient.ncrg.com.au or the NCR Patient Results App before your follow up appointment with your referring doctor.
While it’s great to be informed and prepared for your medical visit, the interpretation of imaging results requires specialised medical knowledge and expertise. Therefore, we highly recommend that you always consult with your doctor to understand your results, diagnosis, and treatment options fully.
Your referring practitioner or treating physicians are able to access your results. Your referring practitioner also has the ability to forward your results to other treating practitioners.
If you have a shared account, all people with linked accounts can access the images.
You can reset your password via the 'Forgotten Password' button on the app or https://patient.ncrg.com.au/.
Your password can not be reset until you have activated your account for the first time.
Yes, you can create shared accounts and have linked studies using one mobile number.
If you require any assistance please click the 'help' button on the web portal.
If you need further support, you can also log a ticket with our provider Zed via ncrg.zed.link/.
You can collect your results from the clinic with valid identification (e.g. driver’s licence or passport).
Additional charges will apply for images to be provided on disc or film. Please ask our friendly clinic staff about the costs.
You can also access your results via our patient results app or portal or by making an appointment with your referring practitioner.
We are unable to send reports via email. To comply with applicable legal and privacy regulations. These measures are in place to protect your privacy and ensure the confidentiality of your personal health information.
You can access your reports through one of the following secure methods:
- Online patient portal: Log into your account to securely access and download your report and images.
- Doctor appointment: Arrange a consultation with your doctor/specialist to review your report.
- In-person collection: Visit one of our clinics with valid identification (i.e. drivers’ licence or passport) to collect a copy of your report. Please note fees apply for your records to be provided on disc or film.